Introduction:

Encountering a situation where your Turo car is not moving can be stressful, but it's crucial to remain calm and take a systematic approach. Panicking will only exacerbate the situation.

In this guide, we'll walk you through the essential steps to follow when faced with a non-moving car on Turo, helping you resolve the issue efficiently and get back on track.

1. Stay calm: The first thing to do when your car is not moving on Turo is to stay calm. Panicking will only make the situation worse. Take a deep breath and assess the situation.

2. Check the basics: Before you start troubleshooting, make sure the car is in park and that the handbrake is engaged. Check to see if the battery is dead, if the fuel tank is empty or if there is a mechanical problem.

3. Contact the renter: If the car is not moving and the renter is still in possession of it, contact the renter immediately. Ask them if they are experiencing any problems and if they have any suggestions for resolving the issue.

4. Contact Turo: If you are unable to resolve the issue with the renter, contact Turo customer support. They will be able to assist you with finding a solution.

5. Get a mechanic: If the car is not moving and you suspect there is a mechanical problem, consider taking it to a mechanic. This will help you determine if the problem is covered under Turo's protection plan.

6. Document the issue: If the car is not moving and there is damage, take pictures of the damage and document the issue. This will help you with any potential claims.

7. Contact your insurance: If the car is not moving and there is damage, contact your insurance company to see if the damage is covered.

8. Keep communication open: Keep communication open with the renter, Turo and your insurance company. This will help you resolve the issue quickly and efficiently.

It's important to remember that communication is key when dealing with any issue on Turo. By staying calm and following these steps, you'll be able to resolve the problem and get your car moving again in no time.

Start your car sharing business

Here is a quick checklist to get you started with the car sharing business. Remember imperfect action beats inaction, get started on working on the car sharing business.

• - [ ] Decide on the Car Sharing Platform: Research and choose a car sharing platform that aligns with your needs and preferences. Popular options include Turo, Getaround, and Zipcar.

  - [ ] Check Local Regulations: Familiarize yourself with local laws and regulations regarding car sharing and ensure compliance with insurance requirements, permits, and licensing.

  - [ ] Assess Vehicle Eligibility: Determine if your vehicle meets the platform's eligibility criteria in terms of age, condition, and mileage restrictions.

  - [ ] Insurance Coverage: Review your existing car insurance policy and consult with your insurance provider to understand coverage options for car sharing. Consider purchasing additional coverage offered by the platform or obtaining a commercial insurance policy if required.

  - [ ] Vehicle Maintenance: Ensure your vehicle is in good working condition and up to date with regular maintenance, including oil changes, tire rotations, and inspections.

  - [ ] Clean and Detail the Vehicle: Thoroughly clean both the interior and exterior of your vehicle to ensure it's presentable and appealing to potential renters.

  - [ ] Set Competitive Pricing: Research similar vehicles in your area to determine competitive pricing for your car. Consider factors such as location, vehicle age, features, and market demand.

  - [ ] Create an Engaging Listing: Craft a detailed and enticing listing that highlights your vehicle's features, amenities, and any unique selling points. Include high-quality photos from various angles.

  - [ ] Availability and Calendar Management: Set up your vehicle's availability on the platform's calendar and regularly update it to reflect your preferred booking dates and times.

  - [ ] Communication and Responsiveness: Establish clear communication channels and promptly respond to inquiries, booking requests, and renter messages to provide excellent customer service.

  - [ ] Key Exchange: Determine your preferred method of key exchange, whether it's meeting renters in person or utilizing a lockbox or keyless entry system.

  - [ ] Renter Screening: Review renter profiles, ratings, and reviews to assess their trustworthiness. Consider implementing additional requirements such as age restrictions or driving record checks if allowed by the platform.

  - [ ] Vehicle Safety and Documentation: Ensure your vehicle's safety features are functioning correctly, and all necessary documents, such as registration and insurance, are up to date and easily accessible.

  - [ ] Provide Additional Amenities: Consider offering extra amenities like phone chargers, GPS devices, or car seats to enhance the renter's experience.

  - [ ] Create Rental Guidelines: Establish clear guidelines for renters regarding mileage limits, fuel requirements, smoking policies, and any additional rules you want them to follow during their rental period.

  - [ ] Review and Adapt: Regularly review your hosting experience, renter feedback, and platform updates. Make necessary adjustments to pricing, listing details, or policies to improve your hosting performance.

  By following this checklist and ticking off each item, you'll be well-prepared to become a successful car sharing host. Good luck with your car sharing venture!